Booking Cancelation Policy
We help you to choose the best modality for you
Owners protection is our biggest concern and for that reason, we have created 3 different cancelation formats according to each property’s strategy. Owners must choose one of the 3 version at the contract signing moment and, despite the chosen version, all of them are based on the same two pillars: refund percentage and the number of days prior to the check-in when guests must cancel their booking.
Booking Cancelation Modalities
FLEXIBLE
Modality
Cancellations between 30 days and 7 days before the check-in date:
The amount due at booking is charged
Cancellations between 7 days and 24 hours before the check-in date:
30% of the remaining booking amount is charged
Cancellations with less than 24 hours before stay:
100% of the total booking amount is charged
MODERATE
Modality
Cancellations between 30 days and 15 days before the check-in date:
The amount due at booking is charged
Cancellations between 15 days and 7 days before the check-in date:
50% of the remaining booking amount is charged
Cancellations during the 7 days before stay:
100% of the total booking value
STRICT
Modality
Cancellations between 30 days and 15 days before the check-in date:
50% of the total booking value3
Cancellations during the 15 days before stay:
100% of the total booking value
Initial payment
Initial payment refunds
There are some online travel agents which only allow the booking confirmation through an initial payment. This initial payment corresponds to a pre-agreed percentage of the booking’s total price.
The booking cancelation will have the following impact in the initial payment return:
- More than 60 days it is refunded 75% of the booking initial value
- More than 30 days it is refunded 50% of the booking initial value
- Less than 30 days there is no refund of the booking initial value